1. Order Processing

Orders generally require 2 to 3 working days for processing before they are handed over to the shipping carrier.

Processing time covers the preparation of your order and does not include the time required for transportation after the order has been dispatched.

During periods of unusually high order volume, seasonal demand, product launches, holidays, or other circumstances that affect fulfilment, processing may take longer than the standard estimate.

2. Estimated Delivery Times

The following delivery times are general estimates based on the destination. Actual delivery time may vary depending on the carrier, destination, customs procedures, local delivery conditions, public holidays, and other factors outside our direct control.

Delivery estimates are not guaranteed delivery dates. Delays may occur because of customs clearance, carrier capacity, weather, public holidays, incorrect address information, or other circumstances outside our reasonable control.

3. Shipping Charges

Available shipping options and applicable shipping charges are calculated and displayed during checkout based on the destination, order details, and shipping method available.

Unless a shipping promotion or free-shipping offer is specifically shown, delivery charges are not included in the product price.

For eligible orders shipped within the United Kingdom, free standard shipping may be available for orders over £25 where the relevant offer is active.

4. International Shipping

Sports Fan Kit accepts orders for customers in multiple countries and regions, subject to available shipping services and destination restrictions.

International delivery times can vary considerably because packages may need to pass through customs or local import procedures before final delivery.

Customers are responsible for providing a complete and accurate delivery address, including any information required for successful local delivery.

5. Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.

Unless specifically stated otherwise at checkout, these charges are not included in the product price or standard shipping charge.

Any applicable customs duties, import taxes, local charges, or similar fees are generally the responsibility of the recipient.

Customs procedures and charges vary between countries. Sports Fan Kit cannot determine the exact amount of any customs or import charge before an order reaches the destination.

6. Tracking Information

When tracking information is available for your shipment, it may be provided through your order confirmation, shipping notification, customer account, or another appropriate communication method.

Tracking information may take some time to become active after a package has been handed to the carrier.

Once a package is in transit, tracking updates are generally provided by the carrier. A temporary lack of tracking movement does not necessarily mean that a package has been lost.

7. Address Accuracy

Customers are responsible for providing an accurate and complete delivery address when placing an order.

Please check your name, street address, city, postal code, country, apartment or unit information, and other relevant delivery details before submitting your order.

If you notice an address error shortly after placing an order, contact us as soon as possible. We will try to assist, but we cannot guarantee that an address can be changed after processing or dispatch has begun.

8. Delayed Deliveries

Estimated delivery times are provided as guidance and are not guaranteed dates. A shipment may take longer than expected due to circumstances such as:

• Customs inspections or clearance procedures.
• Carrier delays or transportation disruptions.
• Weather conditions.
• Public holidays or seasonal shipping volume.
• Incorrect or incomplete delivery information.
• Local delivery restrictions.
• Unexpected logistical or operational disruptions.

If your order has exceeded the expected delivery window by a significant amount, please contact us so that we can review the shipment status and assist where possible.

9. Lost or Missing Packages

If tracking information indicates that a package has been delivered but you cannot locate it, please first check with household members, neighbours, building reception, local collection points, or other locations where the carrier may have left the package.

If the package still cannot be located, contact us with your order information so that we can review the available delivery details.

Where appropriate, we may contact or work with the relevant shipping carrier to investigate the shipment.

10. Incorrect or Damaged Delivery

If you receive an incorrect product, a visibly damaged package, or a product that appears to have been damaged during delivery, please contact us as soon as reasonably possible.

Please provide your order number and clear photographs of the product and packaging where appropriate. This information can help us review the issue and determine the appropriate solution.

Depending on the circumstances, an eligible issue may be handled through replacement, exchange, refund, or another appropriate resolution.

11. Personalised Orders

Personalised jerseys may require additional preparation before dispatch because names, numbers, or other selected details may need to be prepared for the order.

Customers should carefully review personalisation details before submitting an order. Changes may not be possible once processing or production has started.

Please also review our Return Policy before purchasing personalised products, as personalised items may be subject to different return conditions.

12. Delivery Restrictions

Certain destinations, products, or delivery methods may be subject to restrictions imposed by carriers, customs authorities, or local regulations.

If a destination cannot be served through the available shipping methods, we may be unable to complete the order or may need to contact the customer regarding an alternative delivery arrangement.

13. Shipping Questions

If you have a question about an order, delivery estimate, tracking information, address issue, or international shipment, please contact our customer support team.